THE WORST BAD SERVICE AT STANDARD BANK

I got ****med on my STANDARD BANK ACCOUNT on the 24th January 2023 the amount of R4962.00. The transactions took place on my account while I was driving. And the ****mers was buying prepaid electricity for different Meter Numbers. I immediately called the Standard Bank call Center to report the matter and I opened an online case with then, the I was advised to go and open the case at SAPS which I did. They said I will get the feed after 4 weeks which I did not get. I had to go to the Branch plenty of times with no luck of getting help. I emailed and CC's relevant people at Standard Bank but my matter was not attended. I had to call everyday so that I can be helped. Eventually I got a feedback on my email stating that they are not liable n this matter because they don't have access of my PIN NUMBER AND PASSWORD so clearly it's my loss according to their response. As far as I know I got the Pin number from the bank not anywhere else but from the Bank, so for them stating that they don't have access to my PIN and Password it doesn't make sense to me. Standard must pay back my money. I trusted them with my money and I have been a loyal client for the past 15 years without depleting and this is the thanks I get in return. They must refund me my money and stop telling me about access to my account and whatnot. I use the Standard Bank App to do almost everything. I am so dissapointed with their treatment towards me. I am so traumatized that I make sure that my bank is always empty because they might do it again and I won't be able to get my money back. This is a disgrace to the Standard Bank name and customers. I want my money that us my children's money it is not for donation or charity. Standard Bank must pay back my children's money. I am hurt for days