THE WORST AND MOST *********** BANK AND STAFF EVER!!!

<p>I'm not even sure where to start... standard bank and it's staff are by far the worst run-in that i have ever had with ANY business. Firstly, it took the bank 6-8 months for me to get my business card. secondly, their speedpoint machine was always not working ( either not printing receipts or not having any signal )... as if that wasn't enough, some stupid agent was assigned to quote me on business insurance but that idiot and his team ended up debiting me from October 2016 for insurance that i didn't even sign or agree to take up... i went to the bank to speak to an apparent ''business manager'' by the name of Tebogo from the maponya mall branch and when he put me through to someone that would apparently assist, by the name Kyle, i was told that they were pulling the calls to verify that i didn't infact agree to the policy... needless to say, that took weeks to listen to... their ears and ability to process information then must be very dense to take weeks on end to listen to a call. I was patient enough to let them ''get back to me'' and that never happened, instead, i would always need to leave work to go and ask what the feedback was. I was then told by Tebogo that he had escalated the issue to the team-manager and Kyle was called back once again and he wtold me that they would process what was due to me for those months in a few days and some sob story about a manager always being in a meeting... fine, i waited for those few days ( not realising it would be months ) and to this day... i STILL dont have the debited funds back into my account. furthermore, these idiots said all the debited funds were never debited or that they were returned unpaid but can someone please school these imbecils how a returned debit looks like because when i pulled out my bank statement, i highlighted the amounts and there was nothing on it that stated it was returned!!!</p> <p> </p> <p>The entire month of January this speed point machine had no signal and yet standard bank is always happy to debit for that service... i want the money back for the January merchant service debit that went through because i hardly used this stupid thing and had to inconveniently rely on cash from my clients...</p> <p> </p> <p>i just want all my money back, close the stupid account and i will gladly move to FNB where REAL service is recognised!!! i am so glad that i convinced three of my family members to move to FNB... standard bank is absolutely pathetic!</p>