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Gareth G

1 reviews | Active since Jul 2009

07 Aug 2025, 17:42

THE WORST AND MOST DIFFICULT NEW ACCOUNT OPENING EVER

Thank you for a day of hell trying to open a simple MiMo account so I can pay my credit card with your bank!!!!!!!!!!!!! I have spent time on the existing app opening the new account. THEN today at the branch to collect a debit card. Then it shows the card on the App. BUT it does NOT show the account. THEN I delete the app and reinstall under the obviously hopeful impression it would pick yo bot accounts - the existing credit card and the new current account. NO WAY The I complain via Twitter-X - get contacted and put through to THREE different call centres. Last one, a digital call centre I wait 10 minutes to the most HORRIBLE music I have ever heard. After that I hang up in disgust. Revert to internet banking. I see TWO DASHBOARDS - why in goodness name???? NO WAY I can link them. NO WAY I can even at the SB credit card as a BENEFICIARY on the profile f the new current account. What is wrong with your bank? This is a farce beyond imagining and FAR worse then anything I have experience with the FNB and Nedbank banking systems.

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Replies (2)
Standard Bank
Standard Bank's reply07 Aug 2025, 17:45
Official
Dear Gareth, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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GG
Gareth G's update08 Aug 2025, 13:51
Reviewer Update
I do not need anything more from this disastrous business. I am appalled at the absolute nonsense rules that say if a client wants to open a new transactional account they have to WAIT SIX MONTHS for the profiles to be merged with existing credit card.
I do NOT want any more of this complete mess. I will be closing this account shortly at the branch and I will be billing Standard Bank for waste of professional time spent on a fruitless exercise.
As soon as this platform allows it I will be writing another one star review of my experiences and why I DO NOT RECOMMEND STANDARD BANK TO ANY NEW CUSTOMERS.