The whole standard bank can't assist then who can?

<p>I was charged for a 360 days statement I never requested. When I called to enquire a service request was logged to be resolved on the 15th. Came the 15th I got an SMS saying it was resolved but it was not they closed the enquiry without resolving it. 2 days later I called then was told they will call me back, nothing happened 2 days later I called and was told to go to a branch, I went to a branch I was told there is no one who is authorised to help me, I must wait for an hour. Is that how standard bank treats their customers? Is there no competent person to help? </p>