The usual complete ineptitude and zero customer service
So I have emailed your supposed support call centre twice in the last week. Both times I was told via an e-response that someone would get back to me within 48 business hours. Do people and systems at Standard not know how to tell the time or read a calendar? Or is it that you dont see yourselves as an essential service during lockdown? Or is it just the usual absolutely awful way you like to treat you customers? I am really interested to know what the root cause of your ineptitude is?
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Standard Bank's replyOfficial
20 Apr 2020, 12:03Dear Cynthia
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply20 Apr 2020, 12:03
Official
Dear Cynthia
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******