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Lwazi M

1 reviews | Active since Aug 2023

01 Nov 2023, 10:44

The ugly culture at Standard Bank and pathetic Will

Standard Bank should be ashamed of how they have treated me and my family. I doubt that they treat their customers the same, I wouldn't wish kind of service for anyone shame.

Standard Bank has this ugly culture of not giving feedback, it's really poor service. They are using their financial power to prolong this thing. No one at Standard Bank cares, they come onto this platform and say that my query is treated as a priority But no , they go on for days and weeks without feedback.

Please Standard Bank can you resolve this issue and stop stalling. You can not have a department that acknowledge a query that is dated 14 August, they only acknowledge that query on 24 October and still say that your turnaround time is 10days to 6weeks. That is pathetic and makes me wonder what you have been doing all this time, about my query.

Standard Bank is the worse bank in resolving issues, in fact they don't care about such. I curse the day that my mother drafted a Will at Standard Bank, it has caused our family so much heartache, stress and financial losses. I would never recommend anyone to draft a Will with Standard Bank.

Now this pathetic Bank is trying to prove that my mother signed for their poor Financial Planning , instead of resolving this issue. Even in doing so , they are failing to prove this nonsense they are trying but instead prolonging this matter.Standard Bank is even blaming the family for not paying the municipality but they are the Executor and had the family been the Executor, we would have dealt with the municipality.

Standard Bank we need closure on my mother's passing, stop delaying this matter , you are causing a lot of pain for our family. My mother passed away on the 12th of August 2022 but we are still talking about her every day and hoping that her Estate would be finalized, standard bank can resolve our issues. Standard Bank please resolve this issue, we don't have another 6weeks of waiting. Just tell us the verdict and stop this ugly culture of not giving feedback

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Replies (8)
Standard Bank
Standard Bank's reply01 Nov 2023, 11:00
Official
Dear Lwazi

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query.

We will be taking a closer a look and will get back to you.

Kindest regards
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply04 Nov 2023, 09:40
Official
Hi Lwazi

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards
 Standard Bank Hello Peter Team
 ***
 
LM
Lwazi M's update04 Nov 2023, 10:10
Reviewer Update
Standard Bank has no shame and they are a bank for curtain people. It is pathetic how they don't want to take accountability for their stupid Will and Financial Planning. I had submitted my issues about their Will, Financial Planning and how it was given to my mother, only for them to benefit.

Standard Bank is blaming the family for not paying the Municipality but they are the Executor. Had the family been the Executor, we would have dealt with the municipality last year already. Standard Trust is busy demanding the Shortfall from the family but failing to address the issues about the Will that was given to the family, a month after our mother's funeral. Standard Trust started talking about a Shortfall, only last month(14months after my mother's passing), after several complaints about their poor service. Now they want to come out and blame the family for the municipality bill, shame on you Standard Bank.

The banking division that Standard Standard Trust refers to , is even worse, they responded with a blank page from 2006 that was signed by my late mother and said that was proof that a financial advice was conducted. We asked that department questions about their "proof" and they disappeared, never answered those questions . Standard Trust says that we got the feedback and we should move on.

Standard Bank did not read any of the issues raised, they just pass this complaint from one department to the next. No one is willing to take accountability, we still want to know why they only gave us the Will , a month after my mother's funeral? Did they explain (to my late mother)the implications of appointing as the Executor? We still want proof of the life cover offered and my mother saying that she won't afford(Cover amount and premium)?Was The Shortfall explained ?and why would Standard Bank continue giving her a product (Will) that won't benefit them(my mother)? Credit life on credit card, was it explained? We still waiting for answers from Standard Bank, stop playing games by taking forever to respond and please can Standard Bank Group take accountability, we are tired of the pathetic push back from your different departments.

Standard Bank please give us the proceeds from the sale of my mother's property and you can deal with the other issues raised. Standard Bank is telling us that my mother's legacy will have to go into the shortfall estate, shame on you for giving my mother a Will that will benefit Standard Bank and leave her family poor(in debt) because of your bad business conduct, poor financial advice and stupid Will.

Standard Bank can you please collect the feedback from your different departments and give us one feedback from Standard Bank. Refer this matter to your CEO, if you have to or we can send(all these complaints) straight to him but please resolve this mess. We have been patient enough, for 2months(since the 14th of August)being taken for granted by Standard Bank. We will be waiting for the outcome , not later than Monday the 6th of November .


Standard Bank
Standard Bank's reply04 Nov 2023, 10:16
Official
Hi Lwazi

We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
*** 


LM
Lwazi M's update07 Nov 2023, 19:54
Reviewer Update
Standard Bank has really been poor in dealing with this matter, they just don't care and we have been waiting for feedback since Saturday. There's no feedback, no verdict and we have to write tons of emails before they come out with a pathetic push back. Standard Trust just wants the shortfall, acting as if they are doing something wonderful but they failed dismal in their duties as an Executor and had delayed finalizing the Estate. I don't know why Standard Bank is sending them to give us feedback, while they are not addressing my issues.

Standard Bank please stop playing hide and seek, stop delaying this matter and still come up with a pathetic push back. It is either you have a resolution to my issues or you don't have But please stop delaying this thing. Advertising your Will, you promise a peace of mind BUT it is not true, not with this pathetic service. Standard Bank's Financial Advice and Wills, are the most pathetic products that they are offering and probably in the whole Financial industry. Please Standard Bank show some accountability for this mess or keep blaming the family BUT give your final verdict on this matter. Please please please I plead with anyone that still cares at Standard Bank, to resolve this matter tjoooo
Standard Bank
Standard Bank's reply08 Nov 2023, 07:13
Official
Hi Lwazi

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards
 Standard Bank Hello Peter Team
 *** 
LM
Lwazi M's update09 Nov 2023, 08:16
Reviewer Update
This is what makes me sick about Standard Bank, another week is coming to an end without any feedback or anything. People at Standard Bank just don't care and I'm sure that if it was a prominent family , they would have resolved this thin a long time ago. Another promise of we will be in touch with further feedback but there's no feedback for days. I have to come here and show my frustration but still there's no care. Shame on you Standard Bank
Standard Bank
Standard Bank's reply09 Nov 2023, 08:21
Official
Hi Lwazi

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards
 Standard Bank Hello Peter Team
 ***