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elzemeike moosa-soutter

1 reviews | Active since Feb 2017

17 Feb 2017, 09:59

the thieving swines

<p>tried to do a withdrawl at the standard bank atm at xavier shell garage atm gives me a slip saying there is a temporay error the transaction was cancelled , woke up this morning the money is out of my accoun t , went to the branch gave them the slip they telling me that they first need to investigate what the problem is with the atm i can only get my money on the 24th ... i need to go to a funeral and they telling me about their policies that has ******all to do with me .. my wife had the same problem with fnb and the money was immediately back in her account with out her even phoning them. so standard bank can just go around penalising their clients for their faulty machinary and our lives must stand still because of them... so i must tell my cousin that he needs to wait to be buried because standard bank has issues ..... really ... i have never seen anything more pathetic in my life.</p>

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Replies (2)
Standard Bank
Standard Bank's reply17 Feb 2017, 12:33
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Feb 2017, 13:46
Official

Dear GLADWIN SOUTTER

Thank you once again for your posting.

I refer to our telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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