The Tale of lost Beneficiaries

After upgrading to a new phone, and transferring all apps to the new phone I was locked out of the mobile banking app (good same as other apps), try to login and could not log into the app (not like the other apps). So now I have go into the branch (and only one left in centurion) and sit at the branch to get this fixes so that I can pay accounts (well that was the hope).

So the login problem was sorted, but it would seem the fix is delete the profile and recreated, now I can log into the mobile app (the only one that had the issues) nice it works but wait all my beneficiaries is gone and the history of payment. Logged into the Web app, and it is all gone. So now I must go and recreate all beneficiaries again from scratch, this is great.

This is unacceptable for a Bank, this is something I would expect from a few other industries but not from a Bank institution what is supposed to follow strict data governance (clearly not).

I've sent e-mail no response, maybe because I'm not part of the private banking circle.

It is really sad that Standard Bank, the larges bank with the biggest capital and profit in South Africa is not a leader in the their market.