GS
Gerhard S
1 reviews | Active since Feb 2013
07 Jan 2020, 09:40
The stole R19,000 from me and I have the evidence to prove it!
Without my consent and without any notice, they closed my savings account and took the remaining money out off it (R19,056.14). When I phoned them they could not tell me where the money went and I have never seen it since nor have I heard back from them about it. This account is where my homeloan payments come from but now that the account is closed and the money taken out, they have handed me over to a debt collector because my homeloan payments bounced. Since I live in Australia, this is the only way I have to receive my rental income to pay my homeloan and an international call to Standard Bank in South Africa is VERY expensive but they don't seem to care at all
This is the worst banking conduct I have ever seen and as a lifelong customer I am completely and utterly disgusted!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
08 Jan 2020, 21:26Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply08 Jan 2020, 21:26
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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GS
Gerhard S's updateReviewer Update
09 Jan 2020, 00:20What a load of *******. So they send generic (copied and pasted) responses on a public forum but they still have not actioned my requests. My money is still missing, my account is still deactivated and their debt collectors are still chasing me for the money they have taken out of my account. No phone call, no email, nothing! This is absolutely disgusting!
GS
Gerhard S's update09 Jan 2020, 00:20
Reviewer Update
What a load of *******. So they send generic (copied and pasted) responses on a public forum but they still have not actioned my requests. My money is still missing, my account is still deactivated and their debt collectors are still chasing me for the money they have taken out of my account. No phone call, no email, nothing! This is absolutely disgusting!
Standard Bank's replyOfficial
20 Jan 2020, 10:18Dear Gerhard
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 Jan 2020, 10:18
Official
Dear Gerhard
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
GS
Gerhard S's updateReviewer Update
24 Apr 2020, 02:13Disgusting!
More than 3 months later and I still haven't seen the money they stole from my account and their collectors are still chasing me for that very same money!
I am disgusted to think that I once trusted this organization
I have sent them every single piece of documentation and evidence that they requested, they emailed back and said they will return the money and reinstate my account - that was 2 months ago! I still have not seen a single sent and my account is still deactivated.
More than 3 months later and I still haven't seen the money they stole from my account and their collectors are still chasing me for that very same money!
I am disgusted to think that I once trusted this organization
I have sent them every single piece of documentation and evidence that they requested, they emailed back and said they will return the money and reinstate my account - that was 2 months ago! I still have not seen a single sent and my account is still deactivated.
GS
Gerhard S's update24 Apr 2020, 02:13
Reviewer Update
Disgusting!
More than 3 months later and I still haven't seen the money they stole from my account and their collectors are still chasing me for that very same money!
I am disgusted to think that I once trusted this organization
I have sent them every single piece of documentation and evidence that they requested, they emailed back and said they will return the money and reinstate my account - that was 2 months ago! I still have not seen a single sent and my account is still deactivated.
More than 3 months later and I still haven't seen the money they stole from my account and their collectors are still chasing me for that very same money!
I am disgusted to think that I once trusted this organization
I have sent them every single piece of documentation and evidence that they requested, they emailed back and said they will return the money and reinstate my account - that was 2 months ago! I still have not seen a single sent and my account is still deactivated.