HvdM
Henri van der Merwe
1 reviews | Active since Apr 2011
24 May 2025, 16:49
The Standard Poor Service
(1) Having been authenticated by the app on a call to the callcentre but STILL failed and blocked on a security question so vague and stupid (having clearly recalled something incorrectly from when my wife got signing rights to my account 32 years ago) (2) credit card took from Tue to the next Friday to replace after ***** attempt (3) wrapping new cards in single use plastic envelopes when anybody who cares are trying to reduce plastic waste (4) not arming users with virtual credit cards in a world of online banking ***** - to the point above: WHY WASTE MORE PLASTIC on forcing me to use a plastic credit card online!!
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Replies (1)
Standard Bank's replyOfficial
24 May 2025, 16:52Dear Henri V,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 May 2025, 16:52
Official
Dear Henri V,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***