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Tlax T

1 reviews | Active since Apr 2019

25 Apr 2019, 19:35

The shady,******** bank called Standard Bank!

I received bad & ***** services from Standard Bank and decided to close my accounts ,I did so in February.I requested an email confirming that I owe SB no money and that my accounts are closed,of which I received...Few months later dividends from an old investment was transferred to the "closed off" account,the dividends did not return to the 3rd party's account, instead the funds have been retained by Standard Bank without sending me any correspondence.Why?When I don't owe Standard Bank money nor am I a Standard Bank client.Went to their different branches,submitted so many forms and documents requesting the cash that is rightfully mine to be transferred to my FNB account,sent so many emails yet still no replies,called your call centers only to be transferred numerous of times with no solution or positive feedback.Your branches are useless,your call centers are useless,so is your complaint department as I've sent so many complaints and emails and I've received no reply. I seriously don't want to deal with Standard Bank anymore!All I want is my money and for you to stop accepting funds from that closed off account.Disgusting!

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Replies (2)
Standard Bank
Standard Bank's reply26 Apr 2019, 07:14
Official
Hi Tlax

Thank you for posting a comment. 

One of our consultants will be in contact with you as soon as possible. 

Regards, 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply03 May 2019, 09:27
Official
Dear Tlax Tlou 

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards 

Clint Petersen
Complaint Resolution Centre
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