the service she rendered was below zero

I went to the branch at mall of the north to update my information. She called someone who was behind me and told me she didn't see me and when I went to be assisted she didn't even want to know my name and told me to go jump and the manager was on weekend so I guess I didn't have anyone to tell this too. Her attitude is not what Standard Bank should have as their employees who serve customers. I have updated my profile before and she comes with a mouth full of something that I can't even say. That consultant owes me an apology