The service is deplorable.

The service is bad. I have been trying desperately to reach a consultant in Home Loans. I phoned ***; ***; *** several times, waited in the que, pressed various options and still could not reach Home Loans. From my observation, customer service holds no value any longer. How long does one wait in a que to speak to a consultant? How much of one's airtime gets used up by making several phone calls without any response by anyone. Are these numbers even valid? I am highly disappointed.