The service from the bank I thought was the best.

In all my life I have never ever heard a Manager at a bank tell me that this was my problem and I was making it his problem and refused to help when I was there everyday telling him that there was a problem. For 10 his reason was I pawned my phone and that was the only way to get forex. Well a deposit from outside the country. The reason had to pawn my phone is I had no money and secondly I have no family in South Africa and my funds were not cleaned at Standard bank. It was a long weekend what was I ment to do. I hope the bank manager travels one day and hr gets stuck. I can assure you that if that had to happen overseas the bank manager would of bent over backwards to help not tell them it is their problem and they were making their problem their problem. Here the funny part I hired a guy so I could use his phone to access internet banking which cost me for the 3 day 1050 rand. I went into the back and told the manager nothing was there he didn't believe me so I had to hire the guy again to show the manager there was nothing there. There was a problem and then he still helped with long teeth. After almost 3 weeks I was paid out. Now this is what I don't understand the bank manager was adamant that that was the only way that why he won't help I have now done about 10 others firstly the email that I get sent tells me to release my forex on the Std bank app till today I have never done or seen it on the app. Secondly I have never released money on internet banking either when I was told that was the only way. When I thought it was sorted out the only way you can get your money release is by email. I can assure you that. They have a what's app no you can use and I have been using it but for some reason they even took that away. Well here the thing email is the only to communicate with Std forex no telephone number and if you phone STD bank call center they tell they can't help. This process I was told it takes up to 48 hrs to get your forex released. For the second time it has now. I have sent about 10 emails been into the branch I don't know he ow many times they asked me for ref no which I suplyed I thought it was all done but I got home and they are asking me for the same things again. This is after I emailed them 4 times today the lady at the front desk at STD bank and the person that sent me the money from overseas. They have only one email address so where are they going. Is my information safe