RE
Rudolf E
1 reviews | Active since Mar 2015
30 Nov 2021, 06:59
The service delivery while on the phone is excellent, just don't hang up, otherwise nothing will happen.
I tried doing my monthly payments using the banking app as I normally do. Then an error came up saying my cheque card is listed as a hot card. I phoned Standard Bank call centre to have this rectified. The agent which assisted was helpful when on the phone, and promised to call me back on Monday 29th November 2021, after an email was sent to the consultant who flagged the card as ********** by the standard bank employee. I have not received any feedback as to why the card is flagged ********** and no one is contacting me. I need to pay my accounts and no one could care less.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
30 Nov 2021, 08:30Dear Rudolf E
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply30 Nov 2021, 08:30
Official
Dear Rudolf E
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial
01 Dec 2021, 11:32Dear Rudolf E
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply01 Dec 2021, 11:32
Official
Dear Rudolf E
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been resolved.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
RE
Rudolf E's updateReviewer Update
15 Dec 2021, 10:15Good Morning,
Here I sit in the same position again. I have a secondary card on my wife's account. I have signing rights on her account. I spoke to the consultant and they can't seem to find the reason why the card is blocked, after I explained to them why the agent does not seem to understand..... I need this card unblocked urgently!!!!
Here I sit in the same position again. I have a secondary card on my wife's account. I have signing rights on her account. I spoke to the consultant and they can't seem to find the reason why the card is blocked, after I explained to them why the agent does not seem to understand..... I need this card unblocked urgently!!!!
RE
Rudolf E's update15 Dec 2021, 10:15
Reviewer Update
Good Morning,
Here I sit in the same position again. I have a secondary card on my wife's account. I have signing rights on her account. I spoke to the consultant and they can't seem to find the reason why the card is blocked, after I explained to them why the agent does not seem to understand..... I need this card unblocked urgently!!!!
Here I sit in the same position again. I have a secondary card on my wife's account. I have signing rights on her account. I spoke to the consultant and they can't seem to find the reason why the card is blocked, after I explained to them why the agent does not seem to understand..... I need this card unblocked urgently!!!!
RE
Rudolf E's updateReviewer Update
15 Dec 2021, 11:54After unnecessary run around, the card was eventually unblocked. Still not very happy with the service though.
RE
Rudolf E's update15 Dec 2021, 11:54
Reviewer Update
After unnecessary run around, the card was eventually unblocked. Still not very happy with the service though.