DJ
Derek J

1 reviews | Active since Dec 2011

24 Oct 2023, 14:36

THE SAGA CONTINUES. RIDICULOUS.

The saga continues.

I am in Thailand, stuck without a bank card and trying to get a replacement. It took complaining on Hello Peter to just get a response from SB and get the card replacement process started. Now, they're unhappy with the utility bill I've provided because the date is written using the Thai date system. I live in Thailand, for god's sake - what do they expect it to be?

Even more ridiculously, they've advise me to get the date translated - to translate a number????

Come one guys. It's absolutely pathetic that I need to write this review in order to get a basic service from you.

0
Replies (1)
Standard Bank
Standard Bank's reply24 Oct 2023, 14:43
Official
Dear Derek

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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