The saga continues

For more than nine months I have been at odds with Standard Bank Card Division. Two serious mistakes on their part, acknowledgement of this and yet I continue to get threatening letterw and sms's demanding settlement of my account on their terms - or else. I have dealt with card division direct; Standard Bank's complaints division, Ecru, which is singularly useless; my personal bankers - successively Paula Hart and Raymond le Grange - and their superior, Faried Ebrahim. Messrs Ebrahim and le Grange visited me in my office and promised to expedite resolution to my issue. That was about two months ago. I have also taken the matter to the Banking Ombudsman. Absolutely appalling service and sheer bullying tactics towards a client of more than 40 years, at the hands of what is supposed to be one of South Africa's leading banks.