The problem that STANDARD BANK

Standard Bank have caused my mother and I more problems than solutions, we are both prestige bankers but there is nothing prestige about the service. 1stly some one at STANDARDBANK decides that my mother and I are the same person and blocks my card on that day I was shopping can u understand the embarrassment when I reach the till and it says my card is ******! I call to fix this they apologies and promise to get me a new card within 3days and it will be delivered to me well ALL LIES!!! 2mntgs ago I went to fix another issue with my card that proces goes good well oh so I thought! TODAY 10days before I travel overseas that my card is still blocked I have to report it ****** so I do but not I can't order a new card and to unblock and then get a new card is going to take 28days!!! I went into the bank to order a new card I come out with more issues that where never solved but I was lead to believe where! Standard Bank is a ****ty bank! And I'm tired of it nd it's useless service No one knows what is happening with my acc why issues where not solved they I spent close 6hrs in the bank and my problem is worse then when I went in!!!