1 reviews | Active since Jun 2016

18 Jul 2016, 06:24

The prestige service is useless

<p>I have been a prestige customer for numerous years and have never really received the 'services' promised to prestige customers. It is however **** ridiculous that I have complained about not receiving transactional sms's for almost 3 weeks now and I do not get feedback. My husband is with FNB and he never has problems! I am so fed up with useless service from Standard Bank</p>

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Replies (3)
Standard Bank
Standard Bank's reply18 Jul 2016, 10:24
Official

Good day Monique Genis Greyling

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply20 Jul 2016, 04:32
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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**********

Standard Bank
Standard Bank's reply20 Jul 2016, 04:35
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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**********