C
Christiaan
1 reviews | Active since Oct 2025
10 Jan 2026, 12:28
The plot thickens
After earlier intervention, we have eventually managed to get an offs**** account approved. Then they had to phone me from Isle of Man to "authenticate" me again while this was done by local Standard Bank. As I told them, I was going to be on extended leave and would not have access to my registered phone number. Eventually, through roaming they phoned but we could not connect. So they tell me it has been too long and I have to re-apply from scratch. But now I received a reminder that I have to deposit the initial opening amount (as was agreed) to authenticate it. Why oh why did I decide to move my offs**** account....
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
10 Jan 2026, 12:43Dear Christiaan
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply10 Jan 2026, 12:43
Official
Dear Christiaan
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
C
Christiaan's updateReviewer Update
10 Jan 2026, 13:53OK, I got the standard reply from the Bank that they "...our team will contact you to assist you." Let's see if this is going to happen........
C
Christiaan's update10 Jan 2026, 13:53
Reviewer Update
OK, I got the standard reply from the Bank that they "...our team will contact you to assist you." Let's see if this is going to happen........
Standard Bank's replyOfficial
10 Jan 2026, 16:14Dear Christiaan
Our team attempted to reach you just now but was unable to connect.
Please let us know a convenient time for us to contact you, and we’ll be happy to follow up accordingly.
We look forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to reach you just now but was unable to connect.
Please let us know a convenient time for us to contact you, and we’ll be happy to follow up accordingly.
We look forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply10 Jan 2026, 16:14
Official
Dear Christiaan
Our team attempted to reach you just now but was unable to connect.
Please let us know a convenient time for us to contact you, and we’ll be happy to follow up accordingly.
We look forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to reach you just now but was unable to connect.
Please let us know a convenient time for us to contact you, and we’ll be happy to follow up accordingly.
We look forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's replyOfficial
12 Jan 2026, 10:22Dear Christiaan
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply12 Jan 2026, 10:22
Official
Dear Christiaan
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's replyOfficial
13 Jan 2026, 13:40Dear Christiaan
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
Best regards,
Standard Bank's reply13 Jan 2026, 13:40
Official
Dear Christiaan
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
Best regards,
C
Christiaan's updateReviewer Update
21 Jan 2026, 15:23I agree with your earlier comment. What you failed to mention is that you contacted me outside the time slots that I advised you that I will be available. I am now back at the +266 number
C
Christiaan's update21 Jan 2026, 15:23
Reviewer Update
I agree with your earlier comment. What you failed to mention is that you contacted me outside the time slots that I advised you that I will be available. I am now back at the +266 number
Standard Bank's replyOfficial
21 Jan 2026, 15:33Dear Christiaan
Thank you for writing back to us.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Social Media Team
***
Thank you for writing back to us.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Social Media Team
***
Best regards,
Standard Bank's reply21 Jan 2026, 15:33
Official
Dear Christiaan
Thank you for writing back to us.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Social Media Team
***
Thank you for writing back to us.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Social Media Team
***
Best regards,