The pain of opening a business account with Standard Bank

I have been trying to open a business account with this bank. I am an existing customer so I'm thinking they will treat me with a little bit of respect. I signed up to open a MyMo business account only to be responded to one and a half weeks later. After going through a lengthy phone call, twenty four hours later, I am still to get my papers to activate the account. I am taking my business forthwith. This is unacceptable. Your competition will open accounts in the blink of an eye. Keep up with this subpar customer experience and we'll see how long you stay in business.