The ombudsman will tell me what's going on, if you won't.

Home loans department.

Kaylene Hargreaves in your home loan department promised to call me back on the 19th January! Because she had the feedback for my enquiry.

Since then I have called and asked for her to call me back, I have direct messaged you on Facebook, I have posted numerous times on your posts, I have emailed the home loans department, I have physically gone into a branch and this is now my 2nd hello Peter complaint! I keep getting told someone will call me back and nothing!

I am now going to log a complaint with the Ombudsman because you are ignoring me and purposefully with holding information on my home loan. You are taking any amounts you like with no notice and no one wants to tell me why.

So maybe the ombudsman can tell me what's going on.

And until this is sorted. I will post a complaint every week if I have too! Your service is disgusting.