The no replies status by Standard Bank continues.

I don't know whether I should laugh or cry. I complain on this platform about Standard Bank's unresponsiveness. Yay, I receive an email message about my experience (NO reply or ten days to reply to queries sent via email), within a day. I send all the details requested from the complaints desk. A week has passed and I have not received any follow-up message or resolution of my original issue. I am running out of ideas about how to get a proper response. Maybe a one person protest at my local branch, or the head office in the Johannesburg CBD.