VM
Vusi M
1 reviews | Active since Jan 2014
15 Apr 2023, 09:45
THE MOST USELESS PATHETIC CUSTOMER SERVICE
I called Standard bank home loan, Spoke to a rude lady called Daleen around 9:33 today to enquire about my bond and also confirming account number i then asked the lady her surname she said its non of my business to get her surname her surname has nothing to do with standard bank as I'm trying to explain to her she then dropped the line on me imagine I want Phumeza to investigate, listen to the recording, i want that lady to call me and apologize and i want her to explain to me why she dropped the line and Sim Tshabalala as the CEO to tell me is this how standard bank treats clients.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
15 Apr 2023, 09:48Good Morning Vusi
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Apr 2023, 09:48
Official
Good Morning Vusi
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
15 Apr 2023, 13:51Good day Vusi
Thank you for taking our call.
We have escalated this matter to our Leadership team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We have escalated this matter to our Leadership team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Apr 2023, 13:51
Official
Good day Vusi
Thank you for taking our call.
We have escalated this matter to our Leadership team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
We have escalated this matter to our Leadership team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
24 Apr 2023, 15:07Good day Vusi
Thank you for taking our call and granting us an opportunity to address this matter for you.
We sincerely apologize for any inconvenience caused and trust this resolves your immediate concerns.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and granting us an opportunity to address this matter for you.
We sincerely apologize for any inconvenience caused and trust this resolves your immediate concerns.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Apr 2023, 15:07
Official
Good day Vusi
Thank you for taking our call and granting us an opportunity to address this matter for you.
We sincerely apologize for any inconvenience caused and trust this resolves your immediate concerns.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and granting us an opportunity to address this matter for you.
We sincerely apologize for any inconvenience caused and trust this resolves your immediate concerns.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***