The most useless bank in the world

Within 48 hours: 1. Tried to make online transactions, those failed and said I had reached my limit which was not true. All the call centre had to say was "yes sorry, that happened to a lot of people today". Missed out on airline tickets. Useless. 2. Tried to notify the bank that I would be travelling overseas, they couldn't authenticate me because I don't know exactly how long I've been with my cellphone service provider. Useless. 3. I call in to get a certificate for automatic travel insurance - I say I want only the automatic travel insurance - the call centre agent goes on for 15 MINUTES about all the benefits of top up insurance just to tell me he can't help me and I'll have to give all my information to the next agent again. Useless. 4. I go into a branch to get forex, there is no one to be found at the forex desk and no one knows where the ladies have gone. I ask another teller, she says "what are Dollars". Beyond useless!!! To think I worked at such an organisation for two years, should have left sooner. It's embarrassing. FNB here I come.