THE MOST PATHETIC ONLINE BANKING SERVICE EVER

Item: Standard Bank
Rating: 1
Author: tshepo S

THE MOST PATHETIC ONLINE BANKING SERVICE EVER ENCOUNTERED...I APP**** FOR A CREDIT CARD ONLINE ON 3RD JUNE TILL DATE NO FEEDBACK...I CONTINUOUSLY HAVE TO PHONE IN FOR AN UPDATE..I HAVE SPOKEN TO TSHEPO, LUCIA,BAFEDILE AND RENEILWE ALL OF THEM HAVE TOLD ME THAT THEY WILL ESCALATE IT TO THE *********** CONSULTANT BY THE NAME OF NOMBUSO DLAMINI WHO IS SUPPOSEDLY ASSIGNED TO WORK WITH MY APPLICATION...IMAGINE I CAN NOT EVEN CANCELL THE WHOLE APPLICATION BECAUSE ONLY NOMBUSO DLAMINI CAN DO THAT....!!! WHY DO YOU EVEN HAVE ONLINE SERVICES IF YOU CANNOT EVEN ASSIST CLIENTS TIMEOUSLY....

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

11 Jun 2021, 00:08

Hello Tshepo

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply11 Jun 2021, 00:08

Official