The most pathetic bank on the face of the planet, and possibly the entire galaxy; maybe even the universe

Your platform , and your support channels are absolutely pathetic. I was targeted for a fishing **** from people claiming to be Standard Bank and who knew my account number, and personal details. I attempted to raise it / flag it with you via:

- phone (first the number wouldn't ring AT ALL , and when I did eventually get through I was placed on hold indefinitely) - ALL your ***** related mailboxes (no reply even 24 hours later) - twitter / x (told to follow some steps in the app)

In addition, your UCount activation is completely broken. Both the online channel as well as the UCount contact number.

- The website activation process gets to the "confirm identity" step after successfully creating my PIN, and immediately displays a error message saying you were unable to process my request due to me exceeding my number of allowed attempts and I should phone the UCount contact center - I phone the contact center , and the ID verification step for card activation is also broken. It tell me i didn't enter the correct number , and i'm just taken back to the ID entry step over and over again

Your contact center agent on your general support line, while I'm explaining my issue , just routes me to the very same broken UCount rewards line without saying anything , while i'm still explaining my issue

You are the most pathetic bank on the face of this planet , and possibly in the entire galaxy, maybe even the universe.