THE MOST *********** BANK

The most *********** bank in South Africa My grandmother has been banking with this bank for years and it riddles me how she's remained a customer all these years. I have 3 issues that need resolving and 1 complaint.

1. There has been a R100 airtime deducted every single month from this account for years, it is unknown. We have indicated this and requested for it to be reversed but it still gets deducted. Do we need to sacrifice a lamb for standard bank to remove the unauthorized debit? I want all those R100 deducted refunded into this account

2. We have called numerous times to inquire about a debit order referenced as assu debit but no one can answer what's the name of the company deducting, we are not wanting to cancel. My grandmother is almost 80 years old and doesn't have any recollection of this company but she may have a policy with them, the name may have been changed. Can someone research this and tell us the company that's deducting

3. On the 30th of Jan, we put in a 7 day notice for R3000 to be paid into her access account from her savings account. Today is the 1st, why is that money still not in there? Where should we send the request to? The high Court? Release the funds omg!!!

4. I have a complaint about one of your agent we spoke to, she works in the funeral policy department. She wasn't very helpful, had an unpleasant attitude and couldn't wait to get us off the phone. Her name has kuhle/buhle in it, her manager should listen to that call and ask if that's the person they want representing their brand.

I do not live with my grandmother but I do have a profile on her account, can someone do a conference call with her and me, do the necessary verifications and they can discuss these issues with me. They could also email the email on file once they've resolved everything.My grandmother is 80 this year, she won't remember every detail and doesn't need to be stressed out by Standard Bank's incompetency. This is a waste of everyone's time.

I'll put in my grandmother's number in the reference box