NW
Norman W
1 reviews | Active since Feb 2019
07 Jul 2023, 13:10
The most frustrating institution in the world!
I wish I could give ZERO star rating. This new system they have implimented of asking security questions is the most ridiculous thing I've ever seen. They ask questions" How long have you had your insurance for? Who knows to the date how long theyve had something for? What date did you open your clothing account? Then when you fail there is no option but to go into a bank or wait 24 hours. ***** you if you're phoning in because its urgent.
All I have left with Standard Bank is my home loan. I moved all my accounts years ago. I cannot wait for the bond to be done. I HATE having to deal Standard Bank with a passion I can put into words!!!
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Replies (3)
Standard Bank's replyOfficial
07 Jul 2023, 13:19Dear Norman
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Jul 2023, 13:19
Official
Dear Norman
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
NW
Norman W's updateReviewer Update
07 Jul 2023, 13:43Update. The consultant that was on the phone with me escalated my query and it got resolved. At least SB has decent staff willing to help, even when their systems fail their customers.
NW
Norman W's update07 Jul 2023, 13:43
Reviewer Update
Update. The consultant that was on the phone with me escalated my query and it got resolved. At least SB has decent staff willing to help, even when their systems fail their customers.
Standard Bank's replyOfficial
07 Jul 2023, 13:48Hello Norman
Thank you for commenting and sharing the most recent information on the matter.
We sincerely regret for the service delay.
If you require any additional support, please do not hesitate to contact us.
Thank you for commenting and sharing the most recent information on the matter.
We sincerely regret for the service delay.
If you require any additional support, please do not hesitate to contact us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Jul 2023, 13:48
Official
Hello Norman
Thank you for commenting and sharing the most recent information on the matter.
We sincerely regret for the service delay.
If you require any additional support, please do not hesitate to contact us.
Thank you for commenting and sharing the most recent information on the matter.
We sincerely regret for the service delay.
If you require any additional support, please do not hesitate to contact us.
Kindest regards,
Standard Bank Hello Peter Team