The most frustrating bank to work with

I really don't want to write this review, but Standard bank is the most frustrating bank to work with. I requested my Solar loan to be added to my internet banking profile. Response "No, the system doesn't allow it" Why not? It is a Standard bank loan account, why can't it be linked (no one van give me an answer). OK so I haven't seen a statement on this account in months, please can you send me a monthly statement? Response "No, the system doesn't allow it. If you want a statement every month you must request it every month" Why?? Don't even get me started on Standard bank insurance.... I am really regretting moving my accounts to Standard bank.