The most frustrating bank to deal with.

Worst bank ever, service is absolutely shocking. I've been trying to close a Bluebean (now Standard Bank) credit card. I have been to a physical branch twice to change my email address, because I haven't received a statement of this card for years, they have been sending it to an old work email that I no longer have access to. Going into branch is not enough for them to make this change! Phoning the call centre is so frustrating, having to go through a million security questions where the answers don't match what they have on system, even though you know for an absolute fact they are correct. So then you fail their security checks and your card becomes blocked for *****, and there is simply no way to change anything on your card. Its an absolute nightmare to resolve. I just want to close this thing and never have to deal with them ever again! All I want is a settlement letter that I've paid off this card so that I can carry on with my life.