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chad D
1 reviews | Active since Apr 2018
02 Apr 2024, 14:10
the missing credit card
credit card expired last month . no notification with regards to a replacement card . drove to the bank to wait nearly 2 hours to be told them do not have it . still dont know when i will receive my new card
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
02 Apr 2024, 14:45Dear Chad,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Apr 2024, 14:45
Official
Dear Chad,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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chad D's updateReviewer Update
02 Apr 2024, 16:08still no response on how and when my issue will be solved
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chad D's update02 Apr 2024, 16:08
Reviewer Update
still no response on how and when my issue will be solved
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chad D's updateReviewer Update
04 Apr 2024, 14:50why haven't i gotten feedback since on my ref number ***
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chad D's update04 Apr 2024, 14:50
Reviewer Update
why haven't i gotten feedback since on my ref number ***
Standard Bank's replyOfficial
04 Apr 2024, 15:02Dear Chad
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Apr 2024, 15:02
Official
Dear Chad
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
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chad D's updateReviewer Update
04 Apr 2024, 15:26you phoned without providing a solution again !!! stop calling me without a plan or date as i asked the agent please provide me with the recordings of Tuesday and Wednesday calls. been to the branch and waited almost 2 hours , your agents cant tell where my card is and no one seems to care or get back to me. i would like to take matter further please provide me with the recordings
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chad D's update04 Apr 2024, 15:26
Reviewer Update
you phoned without providing a solution again !!! stop calling me without a plan or date as i asked the agent please provide me with the recordings of Tuesday and Wednesday calls. been to the branch and waited almost 2 hours , your agents cant tell where my card is and no one seems to care or get back to me. i would like to take matter further please provide me with the recordings
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chad D's updateReviewer Update
05 Apr 2024, 11:41no one has gotten back to me with an answer. please provide me with the findings and recordings i previously asked as i would like to lay a complaint
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chad D's update05 Apr 2024, 11:41
Reviewer Update
no one has gotten back to me with an answer. please provide me with the findings and recordings i previously asked as i would like to lay a complaint
Standard Bank's replyOfficial
05 Apr 2024, 12:02Dear Chad
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Apr 2024, 12:02
Official
Dear Chad
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***