JS
Jenny S
1 reviews | Active since Jun 2019
18 Jul 2022, 13:38
The long wait
I've opened a new account with standard bank and my furst encounter with them was quit good. I really appreciated the service of the standard bank in pickerkng street Port Elizabeth. Today i picked up my new card at the standard bank branch closest to me, which is cleary park, and what a disappointment. I arrived there at 11:30 and i was only helped a 13h00. What a long wait. 2 consultants no one at the welcome, the person helping at collections is the one that is helping yhe people from outside. I dont think that i would've ever had an account there if i knew that the waiting period to be helped was so long
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
18 Jul 2022, 13:59Good Day Jenny Fredericks Schooney
Thank you for alerting us to this. This is not the level of service we strive for.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. This is not the level of service we strive for.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jul 2022, 13:59
Official
Good Day Jenny Fredericks Schooney
Thank you for alerting us to this. This is not the level of service we strive for.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. This is not the level of service we strive for.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
JS
Jenny S's updateReviewer Update
18 Jul 2022, 16:44Thank you Standard bank for the quick response. I think your response to reviews is much quicker then you face to face service at your branch, never the less thank you yhe branch has called me up for an apology and i accept hour apology and hope that it wont be repeated. I hope my journey with Standard bank would be pleasant in future
JS
Jenny S's update18 Jul 2022, 16:44
Reviewer Update
Thank you Standard bank for the quick response. I think your response to reviews is much quicker then you face to face service at your branch, never the less thank you yhe branch has called me up for an apology and i accept hour apology and hope that it wont be repeated. I hope my journey with Standard bank would be pleasant in future
Standard Bank's replyOfficial
18 Jul 2022, 16:58Good day Jenny
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jul 2022, 16:58
Official
Good day Jenny
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***