The long Wait!!

Standard bank had double debited my account more than a month ago. I have been to a branch and logged request for funds to be returned to me. going on 3 weeks now nothing has been done. <br> Standard bank also calls me to offer a credit card , which I accept run through the whole process. a few weeks later I'm told nothing was logged in the system. <br> is this how standard Bank now operates? over promise and under deliver! very irate especially with the refund.