The last straw for Standard Bank

I am a prestige banking customer. I have been for a fair while now and yet I have experienced very little benefit from this banking package.

Today was the last straw. When I app**** for prestige banking, I was supposed to be issued a different credit card and cheque card, but never was (I still have a gold card). Today at OR Tambo Airport, I was turned away from the blue cafe in the domestic departures area. I opened my Internet banking and showed the woman that I have a prestige account. To which she responded that without the card she can't let me in. This is minor issue but is the last straw for me as it is part of a long list of problems I have had with standard bank.

From expecting me to pay R11 for a letter that states my banking details (how much profit are they charging on printing a single page?!) ; my prestige banker ignoring my request for a meeting with her in order to apply for a bond (we went through a bond originator in the end); my request to change prestige bankers to the Clearway branch where I was told that the prestige banker would contact me and never did; my uncount awards card that I've never received in the post despite requesting it more than once; my husband's withdrawal in Spain that didn't produce cash and then took more than a year for Standard Bank to investigate, after which they stated that the query had expired and they could no longer follow up; the disappointments are endless.

Time for a change, perhaps I can find a bank who really is interested in serving their clients.