AM
Achal M

1 reviews | Active since Aug 2016

17 Jan 2017, 17:42

The iStore should not be associated with Standard Ban****

<p>I cannot understand why it is so difficult to apply for this card! Once your application goes through there is no further communication, no time frame as to when you can expect resolution or approval! The call centre is great and try their best to be helpful however, Standard bank is the delay! This is not highly complicated! Just keep the customer in the loop, I app**** last week and still don't know the status or SLA associated with the application. Very frustrating! If Standard Banks service is this bad on a simple card application, I am scared to imagine what banking with them will be like!</p>

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Replies (4)
Standard Bank
Standard Bank's reply19 Jan 2017, 10:27
Official

Good day Achal Mahabeer

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply24 Jan 2017, 09:28
Official

Good day Achal Mahabeer

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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AM
Achal M's update24 Jan 2017, 09:49
Reviewer Update

Thank you for your response. I have not had any further contact since Thursday 19/2017 after sending through the required information. Kindly stop wasting your time and mine and please retract my application that was made on the 12/01.

Thank you

Standard Bank
Standard Bank's reply26 Jan 2017, 06:39
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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