The incompetency in Bond Application

I did a bond application which was approved and with Standard bank and I was appointment an attorney from the bank. Unfortunately due it being a deceased estate the matter took longer and the attorney appointment by the bank, instructed the bank the appoint another attorney to deal with the matter. I waited and no communication was sent to me. I called the Home loans department and the consultant confirmed that a note was made for a new Attorney to be assigned to the matter and nothing was done. She advised that she would escalate the matter to the team leader. I then received a call to say that the application was cancelled and that the attorney advised that the application should be cancelled. I asked for proof of this and the so called team leader stated that she had no proof. After banking with you my entirely life. I have lost trust in such a bank being part of my life decision. You dropped the ball and failed to take accountability. You failed to communicate and **** that I had cancelled my application.