TvdP
Terry van der Peet
1 reviews | Active since Jul 2021
05 Jan 2024, 13:47
The good and the bad
Good and the bad The very good news is that when you phone the cc division or home loan dept, or any of the depts, you get an automated message that tells uou what uour position is in the queue. There is an option whereby SB will phone uou back when uou get to the front of the queue.
The bad Automated replies are an absolute nono. I do not feel like a respected customer when all the messages are the same. There is no thought put into the message. Not nice. It's totally insincere
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Standard Bank's replyOfficial
05 Jan 2024, 13:49Dear Terry,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jan 2024, 13:49
Official
Dear Terry,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***