The Glen Shopping Centre "Bad service and bad attitude of staff"

I went to Standard Bank in "The Glen Shopping Centre" today to exchange foreign currency. As usual at the door they asked my name and number, and told me to take a sit...

I waited for 2 hours waiting to be called or receive a message that says I am next since they asked me for my phone number. But now I started noticing people who were there after me leaving the bank...

When I inquired with the teller, she told me that it's my fault that I didn't go in when it was my turn, but no one had called me and at the door no one told me that system, otherwise there was no need to ask for my number. And I was not the only one who waited there for that long.

And there worst part is that the teller started to complain about me to her colleague Infront of me.

I would like to request to standard bank to train well their workers and explain that their salaries depends on us banking with them. And we are not going to standard bank or any business for begging.

And also those in the front must explain well how the system goes for being attended and not just tell clients to sit down and wait. And those who are attending to the clients must know and put into practice the same system.

Today, I wasted 2 whole hours just waiting, whereas I could have been working. Standard bank must tell me if I should never use their Forex services, there are many options out there