MF
Monica F

1 reviews | Active since Feb 2024

09 Feb 2024, 08:05

The Glen Branch

Standard Bank.... The Glen Branch

I can not believe the unprofessional service I got with my son yesterday!!!!

You couldn't sort out my queries regarding my bond insurance, audit on my bond account, power of attorney, my will.

All I walked out with was 2 damn numbers that I have already on my phone. And get told to use the phones inside standard Bank in a nasty way .... but must wait as all phones are occupied. Please keep your sarcasm. You *****ing money from us.

Your consultant did ot LISTEN to our request. Yet was pushed around from one consultant to another.

If this is how you run a corporate business. I will take my business else where. You are the worst Bank.

From asking to do an audit on my bond.... I was offered Bank statements.... after explaining my issue.

After trying to sort out an urgent insurance issue... I was asked if I opened a case.... but are was closed in 2023. But yet was told to come back so they can escalate it.

From my Will.... couldn't help me.

Power of attorney.... what have Bank statements have to do with this and salary slips.

I am going to the ombudsman and other social media.

Your consultants are *********** and non understanding and unprofessional. LIVID!!!!!

0
Replies (2)
Standard Bank
Standard Bank's reply09 Feb 2024, 08:10
Official
Hi Monica

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team***  

Standard Bank
Standard Bank's reply12 Feb 2024, 16:12
Official
Hi Monica

We hope you're well.  We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team***