CN
Cyril N
1 reviews | Active since Jan 2022
18 Jan 2022, 18:22
The failed to help with just a letter, how do we then trust them with our money?
I paid the settlement amount on my standard bank credit card and request for the credit card to be close and for standard bank to sent me the paid up letter but I have been calling the bank from Thursday the 13/01/2022 to get a settlement letter however I still did not receive the letter.note that I use my time and airtime to call the call centre and hold for a long time. Can someone please send me that settlement letter as proof the the credit card is settled and closed?
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Standard Bank's replyOfficial
18 Jan 2022, 21:40Hi Cyril
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
Standard Bank's reply18 Jan 2022, 21:40
Official
Hi Cyril
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
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