The fact the it has been more that three months and I have not received any of my hard earned money is pathetic and poor service from Standard Bank.

I have with Standard Bank more than thirty years. On 25 September I was de*****ed by their so called ***** department of R69 551. Ironically, ***** case was opened where I was required to also get an affidavit from the police on the matter. The information and additional proof of the ***** was then handed to Standard Bank ***** deparent for investigation and I was informed thT it will take four weeks to resolve. It has now been more than three months and I have not heard from Standard Bank regarding my money, other than automated response stating thT the case is still being investigated. And thus far no news from the money that I was de*****ed by. I feel that the matter should have been resolved by now and that my money would have been received. Furthermore, I also know that banks have a liability insurance to be able to claim for such incidents. From a disgruntled customer.