The Faceless Standard bank

I need to find out the progress of the foreign exchange payment I requested.<br> I have phoned the call centre only to get press 1 for this press 2 for . . . then utter frustration because I get cut off. I have to identify myself to a ****** machine, and still get cut off. <br> Answer: I simply want the telephone number of my personal banker to establish progress of a payment.<br>