THE DOWNFALL OF STANDARD BANK SA - BAD TO WORSE SERVICE FROM BANK.

Item: Standard Bank
Rating: 1
Author: TUMI R

THE DOWNFALL OF WHAT WAS KNOWN AS THE BEST!!!.

My entire year has been a horrific experience with this bank. This time around its the international service desk. I have been calling and emailing them since Friday 3rd November...i only received a generic response on Monday 6th, to let me know that someone will get in touch with me... 3 days later, calling, emailing, even reaching the UK branch(this is how urgent my matter is (Im in SA)... NO ONE HAS CONTACTED ME SINCE I MADE AN INTERNATIONAL PAYMENT ON MONDAY 30TH OCTOBER 2023.

CAN SOMEONE JUST PICK UP TELEPHONE AND HELP ME LOCATE MY PAYMENT?!

How is everyone from standard bank failing to locate 1 international payment... sending me pillar to post when i walked into the Mall of Africa branch...

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

08 Nov 2023, 13:09

Dear Tumi

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer a look and will get back to you shortly.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply08 Nov 2023, 13:09

Official

Dear Tumi

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.

We will be taking a closer a look and will get back to you shortly.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's replyOfficial

08 Nov 2023, 15:10

Dear Tumi

Our team tried calling just now and cannot seem to get through.

Please advise what time can we contact you so we can assist you accordingly.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply08 Nov 2023, 15:10

Official

Dear Tumi

Our team tried calling just now and cannot seem to get through.

Please advise what time can we contact you so we can assist you accordingly.

Kindest regards,

Standard Bank Hello Peter Team

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