the disgusting consultants that Standard Bank employs

I am quite shocked by the disgusting consultants that Standard Bank employs. I have an issue, one of my account is blocked. Unfortunately i have an issue with my employer and my salary keeps getting paid into this account. This is not Standard Bank's fault of course.

Usually what i have been doing, is i send an email to them, then i call in and have the money moved. Every month when i call, they first tell me "we can no longer move the money, it takes 5 business days". But after some arguing, they contact another department and the money is then moved within an hour.

Today i had a different experience. The consultant outright refused to even contact the other department. He tells me that he has never ever heard of this being done. Neverthless after dealing with this man for 15 minutes, i try to ask him to view the history on my account and just check what was actually done the previous months, which department was called etc etc.

He outright refuses, he wouldn't even let me talk. As soon as a start talking he rudely interrupts me and says "5 business days sir, 5 business days sir". Like hello, i get that it's 5 business days, no need to interrupt me and keep repeating yourself. Eventually i managed to get my question across, all annoyed and irritated he refused to check the history to tell me what happened.

This is terrible service and it is sad who you choose to represent your company. I eventually had to end the call, called back, and the next consultant was extremely sweet and helped me out in a 3 minute call.

I don't want to drop the consultants name here, so please contact me if you would like your employees name. If i don;t get a response i will put his name here to maybe help other Standard Bank customers avoid this horrible person.