the discusting service by standard bank

my account was *****ed on the 26th of august, reported he matter same day but to date still not finalised , i have called them numerous times about this and no one is able to tel what the issue is. i got a call last week n was told that they lost the recording of my call n i have to call my serboce provider to get the itemised billing which i have to pay foe myslf, i am ashed to be called a standard bank client. they dont even give he matter to one agent , everyday i speak to a different person n have to explain myslf over n over again, this is my money , i want it.ntshadi motsepe