The difference between Standard and ABSA branches

Last week I had reason to visit Standard Bank and ABSA Bank branches at the new Table Bay Mall in Sunningdale Western Cape. What a difference in service between the two. Standard Bank had no one at the enquires counter and so I asked the one teller what was happening, she said that someone would attend to me soon. I waited for about 15 mins and left as no one came. I then went to the Absa branch. What a pleasant surprise! The manager herself came round and asked everyone is they were being looked after and I was soon directed to a very helpful lady to open a savings account for my daughter.