The desert will turn to ice before StandardTrust settles an estate

DO NOT let this company handle your estate. Your family and beneficiaries will be left at the mercy of a company that does not care about its customers.

There are thousands of people complaining about StandardTrust. They do not keep their clients informed, they ignore emails, their receptionists don't give any useful information when you call and they keep you on the line with no intention of actually helping you (regardless of the department you call).

They make empty promises, the customer resolution CRC department sends automated emails but hardly ever resolves any complaints and their estates department does not have effective systems in place.

Last year, one or more of their executors resigned and they had no contingency plans in place. I was patient for the majority of the time until I found out that they didn't report my mother's estate to the court for 7 MONTHS.

I escalated concerns and frustrations many times over the last year and 3 months, and CCed managers in emails (none of them rep****) - this includes Danie du Toit whom I had spoken to once on the phone complaining about our previous executor (she worked under his supervision), but he never rep**** to any of my emails after that.

After our executor resigned, no one informed me and I had to find out from an automated email from her address that she was no longer working there.

I have been fighting with them for over a year and had to get the ombudsman (OBSSA) involved to force them to resign as executors this year. my mom worked at Standardbank for 19 years before she passed away and this is how they handle their employees. They don't care about the people who don't have data to keep sending emails or airtime to keep calling.

There are a handful of people at Standardbank who genuinely care, but this company seems to mainly employ people who are *********** and have no work ethic or customer service skills.

Standardbank is being contaminated by managers who tolerate poor work ethic, employees who don't follow instructions and internal systems that are completely useless.

This company rakes in billion of dollars in revenue each year but they can't even handle a simple estate.

After struggling for a year, escalating matters to various managers and getting the banking ombudsman involved, I can honestly say that Standardbank is nothing but bad news. Don't trust them with your estate!!!

In January this year, I requested that the estate be handed over to my attorney. I am still fighting with them.

Why does Standardbank willingly cause suffering to people who have lost parents and family members?

Why is your company hiring people who are only there for the title and the money and don't care about your customers?

Why have you enabled a culture of zero-work-ethic in the workplace?

Your estates department is giving you a bad reputation. Your home loans department never explained the process of settling a home loan for a deceased estate and I lost 80k because StandardTrust made me wait a year before letting me settle the homeloan.

I had to bypass the trustees and settle the home loan without their help because no one sent me the letter of executorship and actually **** and told me there wasn't one when it was sitting at the court and they had a digital copy.

Standardbank is really the a-hole of banking in South Africa :)

Escalate your problem to : https://www.obssa.co.za/ This is the only thing that worked for me OBSSA is very helpful