The decline of what used to be a respected bank

Standard Bank Centurion Branch has a delinquent or absent manager. Only 2 autobanks left at the entrance to the branch and both out of service for hours whilst inside the branch plenty of employees are chatting and having a stress free time. To try and ask them to reset or switch on the autobanks is impossible. Anybody entering the branch must stand in line to be screened first by the only receptionist in attendance. Some 40 people waiting. Nobody bothering to maybe assign an additional receptionist. This has been going on for over a year now that the branch makes clients wait an hour or more in a long line to explain to the receptionist that they are a client and have come to the branch for a transaction and they are not just there as onlookers for no reason. The absurdity of the receptionist as a gatekeeper and intimidator of clients is glaring. All whilst the parking is crowed with beggars and equally pushy and dangerous looking "casuals" pretending to park and guard cars. The mismanagement of the branch is mirrored by the increasingly dysfunctional internet banking platform of Standard Bank. Nightmare is kind word for it. What a decline for a bank that was once tops.