The Customer is supposed to come First

Standard Bank claims to be \customer focused.... convenient.... reliable... with services tailored to individual needs to maximise customer satisfaction". <br> <br> Why then do they promise a 14 day service which turns into a 65 day nightmare of waiting and incorrect documents? Not a good start to 2016! Where are the Supervisors and Managers?<br> <br> TRAIN and MONITOR your staff performance please"